If you want to clearly differentiate your business and earn your increased revenues and customer loyalty, give your customers your heads as well as your hands. Help your technicians realize the service that they provide when they bring to the customers’ attention those things that your firm can do to help that customer be better off.
The last several blogs have been dedicated to discussing the role of the service technician when they take the initiative to identify and discuss actions that they believe the customer could or should take to improve their operations in some way. When the technician brings to the attention of their customers, those actions they can offer that will measurably help the customer be better at what they do, they provide a valuable service. It is a service that is every bit as important as the technician’s ability to repair or maintain things. Read more ›