Beyond GREAT SERVICE Planning Guide

Beyond Great Service - Planning GuideThe Beyond GREAT SERVICE Planning Guide has been designed for business owners and managers who would like to actively engage their field service teams in making proactive recommendations to customers. The Planning Guide outlines a proven process and tangible advice to embed these proactive efforts into the culture of the organization as an integral part of their service delivery. Although intended as a stand-alone resource, readers will find Jim’s first book – Beyond GREAT SERVICE- The Technician’s Role in Proactive Business Growth – helpful in providing foundational information and inspiration for creating a plan to substantially grow revenues while adding real value to customer relationships.

Save $11.95 when you purchase both Beyond GREAT SERVICE and Beyond GREAT SERVICE Planning Guide.

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