The definition of our brand, when boiled down to its simplest form, is what our customers and prospective customers think and feel about our service and our organizations. We all have a brand. The question is, did we choose it, or did we let others choose it for us?
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6 Steps to Delivering Your Brand Promise Through Your Field Service Team
Tagged with: bettering customer relationships, brand promise, branding, business branding, customer management expert, customer service, customer service expert, define your brand, how to increase customer service satisfaction, how to provide excellent customer service, Jim Baston, service tech training expert, service technician training programs
Posted in Business, Education, Management
Posted in Business, Education, Management
Proactive Recommendations by Your Field Team Are a Big Business Differentiator – Three Actions You Can Take
Why Don’t More Service Firms Promote Their Field Team’s Efforts?
Before we look at the how, let’s consider the why. It is interesting to note that most firms in my unscientific sampling do not let their customers know that they have encouraged their field service professionals to look for and make recommendations to help them be better off.
Tagged with: bettering customer relationships, customer service expert, improving customer realtionships, increasing onsite sales, Jim Baston, proactive recommendations by field service techs, proactive recommendations to customers, service technician training programs, teaching service technicians how to sell
Posted in Customer Service, Education, how to teach service technicians to sell to customers, Management, Sales, Service Tech Training
Posted in Customer Service, Education, how to teach service technicians to sell to customers, Management, Sales, Service Tech Training
Developing a Proactive Business Development Culture for the Time Strapped Service Manager
You believe that you can offer a better service by getting your field service team to make recommendations aimed at helping your customers to be better off. You have taken steps to support your expectations of a more proactive approach by your techs, including providing training and putting in place a process to capture leads and communicate progress on all opportunities.
Tagged with: customer service consultant, customer service tech training, field service technician management, Jim Baston, managing field service team, proactive approach to selling, service technician sales, service technician sales training, service technician training programs, train service technicians to sell
Posted in Consulting Services, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
Posted in Consulting Services, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
SMART Meeting Requests
As managers and field service professionals, we are often in a position to arrange meetings with customers and co-workers. Using meeting requests are an excellent way to get the meeting synchronized in everyone’s calendar. Using the SMART approach to meeting requests saves time and money.
Six Components of a Robust and Failsafe Opportunity Management Process
If you are engaging your field service team in business development efforts, you will be aware of the importance of having a robust and failsafe opportunity management process. Poor processes drop opportunities, fail to keep everyone informed and generally defeat your efforts to get everyone enthusiastically involved.
In this blog, I thought it would be helpful to consider the Six Key Components of a Robust and Failsafe Opportunity Management Process for your team.
Tagged with: bettering customer relationships, customer service expert, customer service management expert, field service tech training, field service technician mangement, field service technicians, how to improve customer service, Jim Baston, Opportunity Management, Opportunity Management Process, service technician management, service technician sales training, service technician training programs
Posted in Education, how to teach service technicians to sell to customers, Management, Service Tech Training
Posted in Education, how to teach service technicians to sell to customers, Management, Service Tech Training
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