Proactive Service® is more than just getting technicians to have proactive conversations with their customers. As an integral part of the service, success will depend on how that experience is defined and executed.
What sort of service delivery do you want your customers to experience? Will it be based on trust and confidence? Will it reinforce the competence of the technician and allow the customer to be reassured? Will it differentiate you from your competitors? Will it provide the foundation for the technician to make recommendations that are valued and that are listened to?
We can help you define a customer experience that is unique to your business and leads the technician naturally and comfortably into making proactive recommendations to your customers that they will value and act on. We can work with you one-on-one, or you may chose to attend our workshop entitled “Creating the Proactive Service® Experience ”.
- What we Do
- Assess your Current Position
- Define the Service Experience
- Proactive Service® Workshop
- Processes and Systems
- Maintaining Momentum