In our programs, we dedicate a portion of our time to presenting an effective technique for taking the stress out of challenging situations. We discuss the impact of stress in emotional situations and the important role that we play as technicians to reduce it. The power of this technique was brought home to me last week.
On a trip to western Canada, I had the dubious pleasure of having my email hacked by someone who gets their kicks out of making the lives of others miserable. It started about 6 AM with a couple of “Undelivered Mail Returned to Sender…” email messages and suddenly it turned into a torrent. My smart phone would not stop vibrating as message after messaged jammed my inbox. And then, after about 10 minutes, it stopped. Phew, I thought. That must have been a glitch somewhere. Just as my blood pressure was returning to normal, it started again and this time it did not stop.
In the last blog post, we discussed 
