CMCEF Archives - Jim Baston

I am pleased to share information about the next webinar in the CMCEF Webinar Series Transforming the Service Experience called Creating the Service Experience which will take place Tuesday, February 12^th, 2013. This webinar will examine the challenges of transforming the service experience and discuss how these challenges can be addressed to ensure success. At the end of this seminar, participants will understand the challenges they will likely have to confront when transforming their own service experience and can use this information to create a plan to address them within their own firms. I hope you can attend!

This follows the first in the webinar series that took place on Tuesday, January 29^th, 2013, where I presented on Defining the Service Experience. We focused on the five key steps that technicians can take to transform the service experience that you create for your customers. The five key steps our technicians can take are:

I am delighted to let you know about a webinar series that I am presenting in conjunction with the Canadian Mechanical Contractors Education Foundation (CMCEF) that I thought would be of interest to you. The series is called Transforming the Service Experience. The webinars are intended to help service companies in today’s highly competitive service environment create a highly valued service experience that distinguishes them from their competitors through the activities of their field service team.

The Transforming the Service Experience Series is comprised of three webinars as follows:

Tuesday, January 29^th: Defining the Service Experience

Tuesday, February 12^th: Creating the Service Experience

Tuesday, February 26^th: Maintaining the Service Experience