I am delighted to let you know about a webinar series that I am presenting in conjunction with the Canadian Mechanical Contractors Education Foundation (CMCEF) that I thought would be of interest to you. The series is called Transforming the Service Experience. The webinars are intended to help service companies in today’s highly competitive service environment create a highly valued service experience that distinguishes them from their competitors through the activities of their field service team.
The Transforming the Service Experience Series is comprised of three webinars as follows:
Tuesday, January 29th: Defining the Service Experience
Tuesday, February 12th: Creating the Service Experience
Tuesday, February 26th: Maintaining the Service Experience
