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Proactive Recommendations by Your Field Team Are a Big Business Differentiator – Three Actions You Can Take

Why Don’t More Service Firms Promote Their Field Team’s Efforts?
Before we look at the how, let’s consider the why. It is interesting to note that most firms in my unscientific sampling do not let their customers know that they have encouraged their field service professionals to look for and make recommendations to help them be better off.

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Posted in Customer Service, Education, how to teach service technicians to sell to customers, Management, Sales, Service Tech Training

6 Steps to Support Your Technicians in Making Beneficial Recommendations to Customers

When I managed a service business several years ago, we introduced a new initiative where we wanted to stress the importance that we in management had in ensuring the success of the project and we adopted the motto “If it

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Posted in Business, Customer Service, Education, Management, Service Tech Training