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Step 4 of a Proactive Service® Culture – A Clear Opportunity Process

The technician had found a problem with a key piece of equipment and recommended to the customer that it be replaced as soon as possible. The customer asked the technician to have someone get in touch with him with pricing and installation information for the replacement. The technician reported the opportunity on the work order along with the request for a follow-up call by the salesperson responsible for the account. Unknown to the service tech, the information did not get to the salesperson and no one followed up.

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Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service

Increase Revenues Generated by Your Service Techs

Our field service technicians represent a huge opportunity to generate revenues. They have a special relationship with our customers based on a high level of trust. Through that relationship, they have gained a unique understanding of our customers’ goals. They have a practical understanding of the latest in technology and they know our company’s capabilities. Who better than them to recognize and explore opportunities for your company to add more value through more services?

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Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service