Refresher Exercises Announcement
We are pleased to announce a new follow-up program for the very successful Proactive Service® workshop called The Refresher Exercises. The Refresher Exercises are designed as short modules for managers to include as part of their regular service/safety meetings to help maintain focus on business development by the field service team. The modules reinforce the key concepts of Proactive Service® and help actively engage field service professionals in proactive business development for their organizations.
The Refresher Exercises come complete with step-by-step instructions, videos and exercises for the manager to engage the field team and promote discussion on the team’s role in promoting services to their customers. The field team leaves each session with a commitment to apply the principles learned which contributes to the desired behaviour change.
The Proactive Service® Refresher Exercises Include:
- Eight individual exercise sessions ranging in duration from 15 to 30 minutes. (Note: Delivery of the exercises can easily be adjusted to increase or decrease the duration of each session).
- A concise facilitation guidebook providing helpful suggestions on how to present each exercise.
- A short slide presentation for each exercise session to guide the discussion.
- Links to streaming videos presenting the key concepts.
The Proactive Service® workshop is a program to help field service professionals take a proactive role in business development for their companies. It does this by helping the field team recognize that making recommendations to help their customers is an important part of the service they provide. Coupled with our post training follow up emails, these refresher exercises will help you integrate Proactive Service® into your service culture.
For more information on Proactive Service® and the Refresher Exercises visit www.jimbaston.com or email me at jim@jimbaston.com.
Jim Baston
