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At BBA Consulting Group, we show technical service companies how to drive more revenue and higher levels of customer satisfaction by enthusiastically engaging their field service team in proactive business development activities.
Stop Maintaining Your Mechanical/Electrical Equipment
Yet, what are we doing for the technician to help them to “maintain” this high level of interpersonal performance? What have we done to provide them with the critical people skills needed to excel? What tools and techniques have we given them to interact well with our customers and to handle the challenges of interpersonal relationships while working under pressure – sometimes extreme? What efforts have we made to eliminate processes and policies that detract them from providing exceptional customer service?
Transforming Your Customer’s Service Experience
Welcome to my new Baston’s Blog – Transforming the Service Experience! Baston’s blog is a regular resource of ideas, tools and strategies to help you transform the service experience you are providing to your customers and reap the…
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http://www.kriesi.at
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