I am delighted to announce that BBA Consulting Group Inc. has reached an agreement with a wonderful training and consulting firm called Take Charge Learning.  Take Charge Learning (www.takechargelearning.com), has acquired our Proactive Service® workshops and consulting business and promise to enhance and expand our programs.

What is exciting about this acquisition is Take Charge Learning itself.  It is a service training company.  The principals, Laura Sukorokoff and Sean Hamilton bring with them an in-depth understanding of the service business and particularly customer service.  Sean knows service from the inside out.  He has worked his entire career in service, first as a field service technician, then sales and marketing management and, more recently, service management and ownership.  Laura’s focus extends to the management team and how to build dedicated teams with a strong service culture.

Take Charge Learning will seamlessly step in to maintain our existing contracts and customers.  If you are participating in the Proactive Service® self-delivery program, you will continue to have access to the videos and program documents without interruption.  In addition, Take Charge Learning will honour any outstanding quotations.  For my part, I will continue to work with Take Charge Learning throughout the transition. 

I have been blessed as a successful business consultant and trainer.  But that success was only possible because of you who have believed in me and had faith in my work and approaches.  Thank you all for your support over all of these years.  As I pass the Proactive Service® baton on to Take Charge Learning, I am confident that Laura and Sean will take our programs to a whole new level.

Thank you.

Jim Baston